Call Us or Send Us a Message
Contact our customer service.
+1 (647) 547-3342 contact@thekaratstore.uk
Unit 1067
16/F Multifield Plaza 3 Prat Avenue
TSIM SHA TSUI
HONG KONG ISLAND
16/F Multifield Plaza 3 Prat Avenue
TSIM SHA TSUI
HONG KONG ISLAND
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FAQs
1. What type of jewellerydoes The Karat Store UK offer?
We specialize in fine jewelry made in 14K and 18K solid gold. On request, we also craft jewelry in Platinum PT950 for those seeking a luxurious, custom piece.
2. Is your gold stamped and certified?
Yes, every piece is BIS-hallmarked or internationally stamped, and comes with product certification that ensures purity and authenticity.
3. What types of diamonds do you use?
We work with natural, lab-grown, and Moissanite diamonds. We also offer custom diamond cuts to make your jewelry one-of-a-kind.
3. What types of diamonds do you use?
We work with natural, lab-grown, and Moissanite diamonds. We also offer custom diamond cuts to make your jewelry one-of-a-kind.
4. Are your diamonds certified?
Yes! We provide free IGI certification for all lab-grown solitaire rings. If you prefer GIA certification, it’s available on request (with a 40-day waiting period post-production).
5. Can I request a custom jewellery design?
Yes, we accept custom design requests. However, final approval is done by our in-house experts. We want your jewelry to be perfect and safe, especially if it's a gift or for a once-in-a-lifetime occasion.
6. Can I wear your jewellery daily?
Absolutely! Our pieces are crafted in solid gold, making them ideal for daily wear, even in water, gym, or during travel.
7. Do you offer international shipping?
Yes, we provide free shipping worldwide, except to Pakistan due to logistical restrictions.
8. How long does it take to receive my order?
We take 10 days for processing and 10–15 days for shipping, making the total estimated delivery time 15–25 days.
9. What payment methods do you accept?
We accept all major debit/credit cards, PayPal, Stripe, Western Union, and Bank Transfers. Enjoy an exclusive 20% discount on Swift Transfers or Western Union payments.
10. Is there a warranty on the jewellery?
Yes, we offer a 1-year warranty covering stone fixing, polishing, and cleaning. However, freight charges for sending the item back are covered by the customer.
11. Can I track my order?
Yes, once shipped, we’ll share a tracking ID so you can follow your order’s journey in real time.
12. Do you offer engraving or personalized messages?
Yes, we offer free engraving on selected products. You can mention the engraving details during checkout.