Shop Moissanite Jewelry

1. How long does shipping take across the UK?
We ship all our jewelry from India. Delivery typically takes 12 to 20 business days to reach any location in the United States. You’ll receive a tracking number once your order is shipped.

2. Are the diamonds used in this collection real and natural?
Yes, we only use natural, earth-mined diamonds in this collection. These are not lab-grown or synthetic in any form.

3. Is your gold real or gold-plated?
All our jewelry is made from 100% solid 14K gold. We do not use any plating or filler metals.

4. Do your diamonds come with a certificate?
Yes. Every natural diamond piece comes with a GIA certificate, verifying its authenticity and quality.

5. Do you offer free shipping in the UK?
Yes, we offer free standard shipping on all orders within the United States.

6. Can I track my shipment?
Absolutely. As soon as your order is dispatched, you’ll get an email with a tracking link so you can follow its journey to your doorstep.

7. What is your return policy?
We offer a 7-day return window after delivery. If you're not happy with your order, just let us know and we’ll guide you through the return process.

8. Do you offer customizations on natural diamond jewelry?
Yes. We accept customization requests for most designs. Contact us with your ideas and our team will help create your perfect piece.

9. Is your jewelry safe for sensitive skin?
Yes. Our 14K gold is hypoallergenic and suitable for those with sensitive skin.

10. How can I contact your customer service team?
If you need help or have any questions, feel free to reach out to us anytime at contact@thekaratstore.uk. Our team is always here to assist you.